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Help, Support & FAQ
How can we help?
Find quick answers about delivery, orders, payments and returns. Can't find what you're looking for? Our team is one call away.
Shipping & deliveryDispatch, costs, areas
OrderingHow to order
PaymentMethods & verification
Returns & refundsCancel, return, refund
Orders & accountStatus, details
Privacy & securityYour data
Shipping & delivery
Where do you deliver?
Motorace ships all over Cyprus using local courier services, to ensure fast and safe shipping at reasonable prices.
If you'd like your goods delivered to another country, please contact us.
How quickly is my order dispatched?
98% of our products are dispatched on the same day. Small delays may occur due to stock availability. If that happens, our customer support team will contact you to let you know.
How much does delivery cost?
Delivery costs are calculated on the total weight of your order, which includes the weight of both the products and the packaging. You'll see the delivery cost at checkout.
See our Shipping Information page for more details.
Can you deliver to a P.O. Box?
No. We're unable to deliver to P.O. Boxes on any of our delivery services. Small items may be delivered by registered post.
Ordering
How do I place an order?
On the Motorace website you'll find an amazing collection of motorcycle parts and accessories that you can buy in just a few clicks:
- Find the product you need, using the menu or the search bar.
- Add it to your cart.
- Go to checkout and complete your payment.
Easy and enjoyable. Most orders are received within 24 hours.
Payment
Which payment methods do you accept?
You can pay securely online with:
- Stripe: credit and debit cards (Visa, Mastercard, American Express).
- PayPal
- Revolut
See Payment Options for more.
Why does my order need to be verified?
To protect you and prevent fraud, all orders pass through our verification process. To help avoid delays, please check the following before checkout:
- The billing name, address and postcode must match what your card company has on file for you.
- If you're shipping to an address other than your billing address, contact your card company and add the shipping address as an alternate address on your account.
Orders shipped to the billing address tend to be processed faster.
Returns & refunds
Can I cancel my order?
Yes, if it hasn't been dispatched yet. Contact us within 24 hours of successfully placing and paying for your order. If your order hasn't been sent, it will be cancelled and you'll receive a full refund within 7 working days.
Can I return or exchange a product?
Motorace sells only brand new, branded products, and every order is checked carefully before dispatch. We accept returns or exchanges for products that:
- don't match their description, or are not the actual product advertised for sale, or
- are faulty or wrong.
You can request a refund within 15 days of the purchase date.
Please contact us first to authorise your return. Do not send the item back until you've contacted us and your return has been authorised.
I received the wrong item. What happens now?
If your order includes products other than the ones you ordered, we'll either give you a full refund or send you the correct item at no additional charge. Please contact us straight away.
How long do refunds take?
Refunds are made within 30 days. If you cancel an order before it's dispatched, you'll be refunded in full within 7 working days.
Is there anything you can't take back?
We can't accept exchanges or refund any item that has been used, or that isn't in the exact condition in which we dispatched it.
All returns must be sent back to our contact address at your own cost and risk, unless otherwise stated. See our Return Policy for full details.
Orders & account
How can I check the status of my order?
Log in to My Account with your email and password to see a summary of your online orders: order number, order date, status, total, shipping method and tracking information for items that have shipped.
You can also call or email us to check your order status.
How do I update my account details?
Log in with your email and password, click My Account at the top right of the page, and update your details.
Privacy & security
How do you protect my personal information?
Motorace and its subsidiaries are committed to protecting the privacy of our users. Details about how we collect and use personal information can be found in our Privacy Notice and Terms and Conditions.
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Still need help?
Talk to the Motorace team
We're open Monday to Friday 09:00–13:00 & 14:00–18:00, and Saturday 09:30–13:30.
Help, Support & FAQ
Shipping & Delivery
Motorace ships in Cyprus using local Courier Services to ensure Fast & Safe shipping at reasonable prices. If you wish to have your goods delivered to any other country please contact us.
98% of our products are dispatched on the same day. However, small delays may occur due to stock availability. In such a case, our customer support will contact you to further inform you accordingly. Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging. Please note that we are unable to deliver to P.O. Boxes on any of our delivery services. Small items may be delivered by registered post.
For more information please feel free to contact us.
Privacy & Security
Motorace referred to herein as ("The Company") and its subsidiaries are committed to protecting the privacy of The Company users. To this end, any issues related to privacy in the collection by The Company of personally identifiable information from users of The Company can be found in the Terms and Conditions of this website.
Returns & Replacements
Motorace always wants you to be completely satisfied with your purchases which is why we sell only Branded New products. All orders are checked carefully before dispatch to eliminate the possibility of an error.
If you wish to cancel BEFORE we have dispatched goods, you must contact us within 24 hours after a Successful Order Placement and Payment. If your order has not been sent, it will be canceled and you will be refunded in full within 7 working days. We accept Returns or exchanges only for products that do not meet the description or are not the actual specified product as advertised for sale. You can also require a refund for faulty/wrong goods. You can request a refund within 15 days of the purchase date. If a mistake has been made please contact us immediately to authorise the return. Please DO NOT MAIL US THE ITEM BACK UNTIL YOU HAVE CONTACTED US AND YOUR RETURN HAS BEEN AUTHORIZED. In case the order dispatched includes product(s) other than those specified in the order you have submitted then a full refund will be provided or the correct item(s) will be sent without any additional charge. Refunds will be made within 30 days. Please note that we do not accept exchanges or refund any item, that has been used or is not in the exact condition in which it was dispatched by us. All returns must be sent back to us at our contact address at your own cost and risk unless otherwise stated. Please feel free to contact us should you require further clarification or assistance.
Ordering
At Motorace website you can find an amazing collection of Motorcycle parts and accessories that can be bought only with a few clicks and received within 24 hours! What you should do? Just visit Motorace website, choose the product you need, and proceed with the payment. Easy-Enjoyable and timeless.
Payment, Pricing & Promotions
Motorace accepts the following forms of payment:
We accept PayPal and credit cards via PayPal payments system; and credit and debit cards via JCC Gateway.
To ensure your protection and deter fraudulent activity, all orders must pass through our verification process. To help minimize delays please review the following before order checkout: The billing name, address, and zip code used must match what your credit card company has on file for you. If you are shipping to an address other than your billing address please contact your credit card company and add the shipping address as an alternate address on your account. Orders that are shipped to the billing address tend to process faster.
Viewing Orders
Motorace makes it easy to check the status of your order! Just visit your online account, or contact us via phone or email to check the status. To login into your account, use your email and password and click on the tab My Account to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, the order total, the shipping method, and package tracking information for items that have shipped.
Updating Account Information
Login to your account by using your username and password. Click on the tab My Account which can be found on the Home page on the top right of the page and proceed with updating your details.